Understanding TAP Air Portugal's Cancellation Policy: What You Need to Know
So, you've booked a flight with TAP Air Portugal and now your plans have changed TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK). Life happens, right? Let's break down TAP's cancellation policy so you know exactly where you stand TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
Voluntary Refunds: When You Cancel
If you decide to cancel your trip, TAP offers a couple of options:
- Reschedule Your Trip: You can change your flight through the "Manage Your Booking" feature on TAP's website TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
- Request a Refund: If rescheduling isn't in the cards, you can request a refund to the original payment method TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK). Keep in mind:
- The refund amount depends on the fare rules of your ticket TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
- If you make the refund request via TAP's Contact Center or sales desks, there's a service fee of EUR 40 / USD 50 / CAD 60 per ticket TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
Involuntary Refunds: When TAP Cancels or Delays
If TAP cancels your flight or there's a delay exceeding 5 hours, and you choose not to take an alternative flight, you have options:
- Reschedule: Change your flight free of charge using "Manage Your Booking" or the link TAP sends via SMS or email TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
- Full Refund: Request a full refund for the unused portion of your ticket TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
Compensation for Delays and Cancellations
Under certain conditions, if your flight is canceled or delayed by more than 3 hours upon arrival (and it's not due to extraordinary circumstances like bad weather or strikes), you might be entitled to compensation:
- Flights up to 1,500 km: Between 125 EUR and 250 EUR TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
- Intra-community flights over 1,500 km and other flights between 1,500 and 3,500 km: Between 200 EUR and 400 EUR TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
- Flights over 3,500 km: Between 300 EUR and 600 EUR TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
How to Request a Refund or Compensation
To initiate a refund or compensation request:
- Online: Use the appropriate forms on TAP's official website TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
- Contact Center: Reach out to TAP's customer service TAP helpline: +1-877-567- 9331 (USA) or +44-186 -344-0006 (UK).
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